Refund policy
Last updated: October 22, 2026
We want every Giftokomatic order to arrive as expected. Eligibility depends on whether an item is personalized.
Personalized products
Personalized and made-to-order products cannot be returned or exchanged for a preference change, incorrect customer-provided details or a change of mind. If an item arrives damaged, defective or different from the submitted customization, contact us within 7 days of delivery with the order number and clear photos. After review, we will arrange an appropriate replacement or refund.
Non-personalized products
Contact us within 30 days of delivery before returning an eligible non-personalized item. It must be unused and in its original condition and packaging.
Changes, cancellations and refunds
Email us promptly to request a change or cancellation. Once production begins, a personalized order may no longer be changed or cancelled. Approved refunds are issued to the original payment method; allow up to 10 business days after approval plus payment-provider processing time.
Business information
ELEGANT PRESENTS LTD
L220 Beaconside Business Village, Stafford Enterprise Park, Weston Road, Stafford, United Kingdom, ST18 0BF
Email: info@giftokomatic.com